Standalone (including Evaluation, Rental, Home Use and Student), andįor both Standalone and Network License Types, the Software must be installed on each client workstation. Hello and welcome to the 2023 Installation and Licensing guide for Civil Survey Solutions. Step 4 – Client Workstation Installation and Licensing 21Ĭlient Workstation Software Installation 21īefore you Start – Firewall Configuration on the Client Workstation 21Ĭlient Workstation Software Installation and Network License Connection 22 Step 2 – Network License Activation on the Server 15 Step 1 – Network License Manager Installation 14 Standalone Off-Line License Activation 10 Preparing for Installation and Licensing 5 Version 2023 (Revision B) Table of Contents But this applies to Autodesk as well.Įven with Autodesk license/activation issues had to be done through the local office for quite a while until they set up an online system for that which wasn't always speedy, it was never done through the corporate office.Software Installation Guide Guide to installing Civil Survey Solutions software They also contact me to remind me that my maintenance is expiring in a couple of weeks and I have the choice to renew myself through my online account or have them do that for me.įor (more) complex issues they do refer to the online support desk though as they don't have the extensive/specialist knowledge that online support desk has. I purchased through the website and can still contact the local office for support. That doesn't have to be the case if there is local/regional Bricsys office. So, dealing with these emergency reactivation requests for licenses or upgrades purchased on the Bricsys website should be the corporate office's responsibility, 24/7. I should mention that I think that Bricsys bypasses the local dealers entirely if you purchase via the website. Installed or temporarily disabling those plugins usually solved the issue. Using another browser that doesn't have these plug-ins etc. I've had that happen in the past on some occasions with similar pages. installed in your browser? These might be blocking parts of that page that make it look like it is empty. I assume you mean the latter link does not work and gives an empty page? I've had to use it once a while ago and it just worked.ĭo you perhaps have javascript/ad-blockers/privacy-plugins etc. The reset password sends you to a page to fill out your e-mail which then sends you an e-mail with a link to reset your password. Make sure you let them know about that when you contact them. Yes I do get your frustrations, and I agree that it should be displayed more prominently so that it is easier to find. If you have updated your BricsCAD version to V22 during the maintenance period in case you bought V21 at the time you should have received another e-mail with the license key for V22. At least that has been the case for me for years, so if you still have that e-mail then you can find your license code there. When you bought the program you should have received an e-mail with the license key. On the left side you can select your country to find the local resellers, the local Bricsys office (if there is one) and support desk are listed there too though you may have to scroll down a bit. The contact numbers are on the contact page in the provided link. Just one truly frustrated customer, oh, and go to AutoCAD home page and right there they have both email and phone number contacts! You may sense my frustration with Brics and that is because I went thru this when I initially bought the program over a year ago and I went thru this with their email support contact, which now has no link on their web page.īrics knew about the "Reset Password" problem a year ago.WTF? Hence, to get my "License Key" I need to go to my account page (I did not write down my key since I thought, stupidly, that I could get my key through my account link because I forgot my password and that link just continues the circle jerk! There are no contact numbers on the web page, or they are very well hidden.Īll communications go through the "Sign On" page and if you forget your password, as I stated earlier, you cannot communicate with Brics because checking the "Forgot Password" box sends you down a nothing path, the reset password page does not exist!
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